Paper Title
IMPACT OF SOCIAL MEDIA MARKETING ACTIVITIES ON BRAND EQUITY AND CUSTOMER SATISFACTION IN HYDERABAD HOSPITALITY SECTORAbstract
Social media marketing has become an important component of brand management in the hospitality sector, enabling hotels and other hospitality businesses to communicate with customers, promote their services, build brand awareness, and strengthen customer relationships. In Hyderabad, a growing hospitality market serving business travellers, tourists, families, and local customers provides a relevant setting for examining the relationship between social media marketing activities, brand equity, and customer satisfaction. This study aims to examine how social media marketing activities, including entertainment, interaction, trendiness, customization, and electronic word of mouth, influence brand equity and customer satisfaction in the hospitality sector. It also explores the potential relationship between brand equity and customer satisfaction. A quantitative research approach using a structured questionnaire is proposed for collecting responses from customers who have interacted with hospitality brands through social media. Descriptive statistics, correlation analysis, regression analysis, and appropriate significance tests may be employed to evaluate the proposed relationships. The study is expected to contribute to understanding how social media marketing can support brand awareness, brand image, perceived value, customer trust, and satisfaction. The findings may provide practical insights for hospitality managers seeking to develop effective digital marketing strategies and improve customer experiences. The empirical conclusions will depend on the data collected from respondents in Hyderabad.
KEYWORDS : Social Media Marketing, Brand Equity, Customer Satisfaction, Hospitality Sector, Brand Awareness, Brand Image, Electronic Word of Mouth, Digital Marketing, Hyderabad.